Frequently asked questions
Here you'll find answers to the most common questions about orders, payments, shipping and returns.
Yes, you can complete your order as a guest. We recommend registering to save your details and track orders.
Credit/debit cards from major circuits and other methods shown at checkout.
We ship in 2-5 business days. The cost varies by quantity and destination and is shown at checkout before payment.
Yes, it is possible to select in-store pickup during checkout when available.
You have 14 days from receipt to request a return on eligible products. Contact us by email before proceeding.
Enter your billing details at checkout. For special requests write to us: info@alcanevon.com.